Washington Post Staff Writer
Sunday, November 25, 2007;
Page A01
They are a study in contrasts, the boss and her subordinate, two tax
office workers who have been charged with stealing more than $20
million from District coffers.
Harriette Walters,
51, alleged to be the mastermind of the city's largest fraud by
government workers, was the unusually generous but tough, hard-working
"go-to" manager of the office responsible for property tax refunds.

Her staff member, Diane Gustus,
54, was different: a quiet "follower." In her daily dealings, she
carried herself as someone who did as she was directed and little more,
current and former colleagues said.
As federal authorities unravel the alleged scheme, contradictory
portraits of these two women are slowly emerging, though many questions
remain unanswered.
What would have motivated Walters to lead a double life, spending
years building a strong reputation in the city's finance office and
then allegedly stealing millions? And was Gustus, who had built a
career as a city worker, a co-conspirator or a hapless employee who
looked the other way as she enjoyed Walters's generosity? Or was she
something in between?
In the midst of an investigation that authorities believe could
identify even greater losses and possibly ensnare other employees,
current tax workers were reluctant to talk to reporters about Walters
and Gustus. Those who did asked that their names be withheld. Family
members were also reluctant to be interviewed, but this much about the
two is known:
Walters, who worked 25 years for the District, has been described as flamboyant and outspoken. She drove a convertible Mercedes-Benz,
wore diamonds and designer clothing and didn't mind sharing the wealth
-- gifts that co-workers said she told them she financed with the help
of a family inheritance and from those times when she hit it big at the
blackjack table.
Gustus, married with two adult children, was also known as a hard
worker, a woman who had put in 37 years with the city. She also worked
part time at a Sears department store.
It was Walters, Traynham said, who had the dominant personality.
"If I needed her to do something, I could rely on her to do it," she
said of Walters. "She knew what she was doing. That was probably her
downfall. When you know the system, you can take advantage of the
system."
"Diane was a follower," Traynham said. "I don't think Diane would have thought to do something like that."
Sources knowledgeable about Walters's statements to investigators have said that she told FBI agents when they arrested her at her Northwest Washington home this month that Gustus was used in the scam.
"Harriette said she wanted people to do better than she did when she
was coming up as a kid," he said. "From my understanding, her father
passed away and left her money."
It was one of several explanations that Harriette Walters gave for her largess.
Walters's Early Life
She was born in St. Thomas to a large family and had at least seven
brothers and sisters. And it is true that her father worked for 43
years at Virgin Islands National Bank, now First Pennsylvania Bank,
according to an obituary that appeared in the Virgin Island Daily News
in 1989. Harriette is listed as an heir to the estate, but details
could not be obtained. Her mother, Elaine, died in 1998, but her
daughter is not listed as an heir. Both estates, however, are pending
in probate court, according to a court clerk in the Virgin Islands.
Several family members declined to speak to The Washington Post
for this story, including Richard Walters, 48, Harriette's younger
brother, who is facing charges in the case. Richard's primary residence
is in Bowie,
where he owns a plumbing company. Last week, Richard Walters's home in
St. Thomas, along with the St. Thomas home of another sibling, Cecilia
Walters Smith, were raided by the FBI.
Classmates of several of Walters's siblings in the Virgin Islands
said the family was known for its commitment to community service.
Walters's siblings. But few remembered much about Harriette Walters, whom several described simply as a "heavyset girl."
By the time Walters arrived in Washington, she had begun to transform.
She started her government career as a clerk in the Department of
Finance and Revenue in 1981 and worked her way up, becoming the manager
of adjustments in 2004. Her salary rose by $8,000, to $78,564. She was
making $81,000 when she was arrested.
Along the way, Walters became known as a woman who was uninhibited and capable.
Stanley Jackson, who was head of the Office of Tax and Revenue's
Assessments Services Administration in the late 1990s, after the city
was placed under the oversight of the D.C. financial control board,
described Walters as a low-level worker who exuded confidence.
Another former colleague, who worked with Walters for two decades, said that she would boast of going on adventurous trips to Las Vegas.
Walters was also a union steward for the American Federation of State
County and Municipal Employees and ran unsuccessfully for vice
president of Local 2776 in 1992.
"She was known as a character but very competent," said the former
co-worker, who still works for the D.C. government. "Harriette would
stand up in meetings and say, 'When are you going to fix this?' There
might have been people who rolled their eyes, but I can't say they
didn't like her."
Joan Williams Thomas met Walters in the late 1990s when Thomas had
property tax problems. She waited for hours at the tax office before
being told that no one would see her that day. She refused to go until
Jackson, then Walters's boss, met with her. He introduced Thomas to his
assistant, Harriette Walters. For the next eight hours, Jackson and
Walters pored over computer files. During the next 18 months, Walters
worked with Thomas to resolve her tax problems.
"I never had a cross word with her," Thomas said. "She could soothe the feathers off a duck."
Mastery of the System
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Walters and Gustus are accused of preparing property tax refund checks
made out to sham companies. Others in the tax office have been
implicated, but it is Walters's niece, Jayrece Turnbull, in jail in Maryland,
who authorities describe as Walters's right hand. Turnbull, authorities
said, deposited checks into the bank accounts of fake companies and
then distributed the money to her aunt and others.
Walters knew her way around the system, including how to bypass a
troublesome computer network that made it hard to process some refund
checks. She found other ways to get taxpayers their money, including
doing the paperwork manually. It was also the way she allegedly helped
herself to the city's till.
Though she was known as a tough gatekeeper when it came to city
funds, she didn't push her small staff to do the same. When Walters
went to them with a voucher for a refund, they prepared it, according
to court documents. Gustus, a tax specialist, signed off on at least 33
vouchers.
By the time Walters was arrested, she had deposited $8 million in her personal bank account and had three homes (two in New Jersey) valued at $2.3 million, according to court records. She purchased her primary home, a three-bedroom, three-bath rambler near Rock Creek Park, for $420,000 in 2000. It is assessed at $800,000.
Walters showered co-workers with gifts and money, sources said. At a D.C. Council hearing about the scandal, it was disclosed that authorities are even investigating whether Walters made loans to supervisors.
Sources said she appears to have lost a significant amount of money
through gambling, including wagers at firehouse bingo parlors and
charity-sponsored casino nights.
Walters also confided to friends that she was supporting a large
extended family, sources said. "She was very generous and gave away so
much money, in part because she wanted to be seen as a big person," one
source said.
Cash Given to Gustus
Walters gave Diane Gustus a lot of money, court records allege.
But according to those court papers, Gustus received far less than
her superior throughout the scheme. For example, after a March 2005
check was cashed for $350,000, prosecutors allege, Walters collected at
least $205,000, and Gustus received $10,000.
The records also allege that Gustus, whose city salary was $55,212,
bought a 2006 GMC Envoy for $40,456 and paid off the loan a year later
using several cashier's checks she received from Walters.
"A lot of employees were misled by" Walters, said Gustus's attorney,
A. Scott Bolden, who contends that his client was simply doing her job.
"They may not have asked questions because of friendships and the gifts
that they received. But once they had a justification of family wealth
and gambling proceeds, what else are you going to ask?"
Gustus grew up in Southeast Washington, the daughter of a truck
driver and beautician. She graduated from Eastern Senior High School in
1971.
Her daughter and two other relatives work for the tax office. The
daughter, Temika Gustus, a tax technician, declined to comment for the
article.
Harriette Walters had also begun to talk about retiring, to the Virgin Islands, a co-worker said.
"He said he had a group of investors together, family, and they were
putting money together to move back here," Sauter said. "He said they
were going to retire soon."
Sauter recalled that Richard Walters often "said he has to check with his sister on certain things," referring to Harriette.
Still pending is a bid on an acre near a harbor where cruise ships
arrive at St. Thomas. Richard Walters initially had paid $95,000 in
cash for the land, Sauter said. But the land was held up in probate
court, Sauter said, and she expected him to pull out of the deal.
Instead, he asked for 90 percent of his money back, so she has $9,500 in an escrow account as a deposit.
"I thought it odd to let his money sit there, in a
non-interest-bearing account," she said. "You don't usually find people
who let that happen."
Staff writers Michelle Boorstein, Paul Duggan, Hamil R. Harris,
Rosalind Helderman, Dan LeDuc, Carol Leonnig, Sylvia Moreno, Jonathan
Mummolo, Paul Schwartzman, Ian Shapira, Elissa Silverman, Nikita
Stewart and Clarence Williams and researchers Meg Smith and Karl Evanzz
contributed to this report.